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Below is a list of questions we’re often asked by patients when they first come across our site. Here, you’ll find everything you need to know about our company, the treatments we stock, how to order, delivery options and the payment methods we accept.
If you can’t find what you’re looking for, please fill in the form at our contact page and one of our team will get in touch as soon as possible.
SHIPPING
When will I receive my order?
If your order is placed Monday to Thursday before 3:00pm, it will be dispatched on the same day and delivered the next day. Orders placed Friday after 3:00pm, on Saturday or on Sunday, will be delivered on Tuesday.
How are the orders packed and delivered?
We deliver medicines inside discreet and tamper-proof courier envelopes. Our logo or any personal details will not be visible.
Do I have to sign when accepting the package?
Yes, due to the sensitive nature of your order, a signature is required upon delivery. If you are not available, this can be a relative, friend, housemate or work colleague.
Will the package have a name on it and information about what is inside?
Each order is carefully packaged to protect the product as well as your privacy. Medications are dispatched in a safe box placed inside a standard courier envelope with no mention of the brand Click Meds Pharmacy or the parcel's contents.
PAYMENT
What Payment Methods Are Accepted?
We accept payment through Bank Transfer and Bitcoin.
When is the payment taken?
Payment is only taken once your order has been approved. If your order is rejected, we won't take any payment.
MEDICATIONS
How is it guaranteed that the medicines are original?
All medications are dispensed by an accredited UK pharmacy.
The packaging for my treatment is different to the image on the website. What does this mean?
The medication you order will always be genuine, however, the packaging may be different as we use several manufacturers to ensure we always have stock readily available. This doesn't mean the medication isn't authentic.
RETURN
Can I return my order after it has been delivered?
Unfortunately, in line with UK regulations, medicines cannot be returned or reused once they have left our pharmacy. If your order is damaged, please contact our Customer Services Team. Please ensure you dispose of unwanted medicines responsibly by taking them to a pharmacy or GP surgery.
My package has been tampered with. What can I do?
If you believe your order has been damaged or opened, please contact our Customer Services Team as soon as possible.
COMPLAINTS
How do I make a complaint?
Find all details regarding our complaint procedure through complaint page.
How can I report a mistake on the site?
If you notice a mistake regarding the information about a particular condition or medication on Click Meds Pharmacy, please contact us at the following address with further details: complaints@clickmedspharmacy.com.